VP Client Services
Frank Kochenash is an expert in digital strategy and operations and structuring engagement teams to deliver maximal value to Fortune 500 and mid-market organizations. As VP of Client Services at Mercent he focuses on service delivery excellence, customer satisfaction and development of Mercent’s channel expertise and Mercent Performance Services team to better serve the company’s broad portfolio of brand name Tier 1 retail clients. Prior to joining Mercent, Kochenash served as Vice President of Strategy and Innovation at Razorfish (Publicis Groupe), a digital marketing services and technology agency, where he managed a team of performance marketing analysts and consultants serving the company’s top corporate accounts. Prior, he held leadership positions at Amazon.com and McKinsey and Company and was an Officer in the United States Navy. A Marshall Scholar, Kochenash earned his Master’s Degree from the Imperial College at the University of London and Bachelor of Science Degree in Systems Engineering from the United States Naval Academy.